Personal Disclaimer

Please Read the Information Below Very Carefully

For immediate access to online banking please contact us at 888-322-1088 or 517-439-4300 to obtain an activation code. Without an activation code you will be mailed your access information.

If you agree to abide by the information contained in the CNB Online Banking Agreement below please click "I AGREE". You will then be able to use this service. If you do not agree to these terms please click the "I DISAGREE" button. You will not be able to sign up for CNB Online Banking and will be returned to the homepage.

Click "I agree" if you accept the terms below. Click "I disagree" if you do not accept the terms below.

County National Bank
One South Howell St.
P. O. Box 283
Hillsdale, MI 49242
PH: 517-439-4300 or 888-322-1088

CNB Online Banking Agreement

This Online Banking Agreement ("Agreement") contains the terms and conditions that govern the access to information, accounts, banking, bill payments and other online services. The terms of this Agreement are in addition to those that apply to any account or service you have with us. You should print this Agreement or contact us for a copy. As used in this Agreement, "you" or "your" refers to the person(s) using CNB Online Banking; "we", "us", "our", or "Bank" refers to County National Bank and its affiliates.

Terms and Conditions

Your use of the CNB Online Banking service confirms your agreement to be bound by the terms and conditions contained in this Agreement as well as any rules for use of the services. It also acts as your acknowledgment of your receipt and understanding of the disclosures in this Agreement and your agreement allowing all disclosures or other information required under applicable law to be sent electronically.

Except as otherwise required by law, rule, or regulation, we may change the terms and conditions of this Agreement from time to time and at any time. When changes are made, we will update this Agreement at the Web site. Changes will be effective when first updated on the Web site unless law, rule, or regulation requires advance notice in which case the change will be effective in accordance with the law, rule, or regulation.

Unless otherwise required by applicable law, we have the right to terminate this Agreement and/or your access to CNB Online Banking service at any time, at our convenience and without cause.

In no event will County National Bank be liable for any direct or indirect, special, incidental, consequential, or punitive damages or lost profits arising in connection with use of our CNB Online Banking service, any interruption in availability of our CNB Online Banking service, delay in operation or transmission, computer virus, loss of data, or otherwise, even if CNB has been advised of the possibility of such damages or loss.

If any of the accounts from which you utilize CNB Online Banking is joint, each of you is jointly and severally obligated under this Agreement. Each owner will have a unique password and acting alone may perform transactions, obtain information, terminate this Agreement, allow one or more other persons to access qualifying accounts if you provide them with your account access identification number and password, or otherwise transact business, take actions or perform under this agreement. We are not required to obtain the consent of, or notify, any other of you. Each of you individually releases us from any liability and agrees not to make any claim or bring any action against us for honoring or allowing any access, actions or transactions where the person performing the access, action or transaction is one of you or is otherwise authorized to access the account. Each of you agrees to indemnify us and hold us harmless from and against any and all liability (including but not limited to reasonable attorney fees) arising from any such claims or actions.

Eligible Accounts

Access to CNB Online Banking requires that you have at least one eligible account that is identified by your Social Security Number. That account and all other existing and future eligible accounts identified with your Social Security Number will be linked together to form your Web banking relationship with us. Eligible accounts include each open and active CNB checking, savings, money market, certificate of deposit, or loan account.

Account Access

If we approve your application for the CNB Online Banking service, you may use your personal computer to access your accounts. You must use your Access ID along with your Password to access your accounts. CNB Online Banking service is accessible seven (7) days a week, twenty-four (24) hours a day through your Internet Service Provider. You will need a personal computer and access to the Internet (World Wide Web). You are responsible for the installation, maintenance and operation of any software and your computer. CNB will not be responsible for any errors or failures involving any telephone service, Internet service, software installation or your computer.

Types of Transactions

At the present time, you may use the CNB Online Banking service to:

  • Transfer funds between your checking, savings and loan accounts.
  • Review account balance, transaction history and tax information for any of your checking, savings or loan accounts.
  • Download your account information to financial management software programs like Quicken® or Microsoft® Money, QuickBooks®, or Microsoft Excel®, if applicable.
  • Conduct other transactions permitted by CNB.
  • Communicate with CNB using the electronic mail ("E-mail") feature.

Transactions involving your deposit accounts, including checking account stop payment requests, will be subject to the terms of your account agreement and transactions involving a line of credit account will be subject to your loan agreement and disclosures, as applicable.

Limitation on Number and Amount of Transactions

Subject to the daily withdrawal limitation described below, you may perform as many transactions as you like at a Terminal. Transfers from a money market deposit account or a savings account to another account or to third parties by preauthorized, automatic, or telephone transfer are limited to six per month or statement cycle with no more than three by check, debit card or similar order to third parties.

Stop Payments

You may initiate a stop payment request online only for checks you have written or electronic drafts that are deducted from your account. This service is not available to cancel the payments scheduled through the bill payment service. Online stop payment requests are processed on the same day for requests made by 4:00 p.m. (Eastern Time). Online stop payment requests made after 4:00 p.m. (Eastern Time) will be processed on the business day following the date the stop payment has been requested online. Stop payment requests initiated online shall be binding once processed. A signature is not required. If you need to stop a recurring bill payment or a pending single bill payment, use the "Stop the Payment" option in the "Pending Payments" section under the "My Payment Activity" menu. You may only stop the payment if it is pending or scheduled as a recurring payment. If urgent action is required, we recommend that you contact County National Bank directly by telephone or in person.


We will provide you monthly statements for your checking accounts. At a minimum, a quarterly statement will be provided for your savings account.

Business Days

For purposes of this Agreement, business days are Monday through Friday, excluding Bank holidays.

Fees and Charges

You agree to pay any applicable fees and charges for your use of CNB Online Banking service as set forth in the current FEE SCHEDULE. You agree that all such fees and charges will be deducted from the BANK checking account(s) designated on your Enrollment Form. You agree to pay any additional reasonable charges for services you request which are not covered by this Agreement. You are also responsible for telephone and Internet service fees you incur in connection with your use of CNB Online Banking.

Posting of Transfers

Transfers initiated through CNB Online Banking before 4:00 p.m. (Eastern Time) on a business day are posted to your account the same day. Transfers completed after 4:00 p.m. (Eastern Time) on a business day, Saturday, Sunday or banking holiday, will be posted on the next business day. CNB Online Banking service identifies transfers based upon the login ID of the user who made the electronic transfer. You agree to communicate with any other persons with authorized access to your accounts concerning any transfers or bill payments from your accounts in order to avoid overdrafts.

Overdrafts (Order of Payments, Transfers, and other Withdrawals)

If your account has insufficient funds to perform all electronic fund transfers you have requested for a given business day, then:

  • Electronic funds transfers involving currency disbursements, like ATM withdrawals, will have priority;
  • Electronic fund transfers initiated through CNB Online Banking which would result in an overdraft of your account may, at our discretion, be cancelled;
  • In the event the electronic fund transfers initiated through CNB OnLine Bank which would result in an overdraft of your account are not cancelled, overdraft charges may be assessed pursuant to the terms of the deposit agreement for that account.

Financial Institution's Liability

If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will NOT be liable, for instance:

  • Your account does not contain sufficient funds to complete the payment or transfer, or the transfer would exceed the credit limit of any account;
  • If your equipment or ours is not working properly and you know or have been advised by us about the malfunction before you execute the transaction;
  • The payee mishandles or delays a payment sent by the Bank;
  • You have not provided the Bank with the correct names or account information for those persons or entities to whom you wish to direct payment;
  • Circumstances beyond the Bank's control (such as, but not limited to, fire, flood, interference from an outside force) prevent the proper execution of the transaction and the Bank has taken reasonable precautions to avoid those circumstances.
  • There may be other exceptions stated in our agreement with you.


We will disclose information to third parties about your account or the transfers you make:

  • Where it is necessary for completing transfers; or
  • In order to verify the existence and condition of your account to a third party, such as a credit bureau or merchant; or in order to comply with government agency or court orders; or
  • If you give us your written permission; or
  • When the disclosure is required by or allowed by law.

Your Liability For Unauthorized Access

You are responsible for all transfers and bill payments you authorize under this Agreement. If you permit other persons to use the CNB Online Banking service or your Access ID, you are responsible for any transactions they authorize or conduct on any of your accounts. You agree not to give account access to any unauthorized individuals. If you believe that someone may attempt to access your account without your consent or has transferred money without your permission, you must call us immediately at 517-439-4300 or 888-322-1088; or write to us at County National Bank, P.O. Box 283, Hillsdale, MI 49242. Quickly telephoning us is the best way of reducing your possible losses.

Hours of Access

CNB Online Banking service can be accessed seven (7) days a week, twenty-four (24) hours a day. Occasionally due to emergencies or scheduled maintenance, services may not be available. In the event that services may be unavailable for an extended period of time, we will post a message on the home page.


The enrollment process can be completed on the CNB Website or at any of our offices. Existing Telebanc customers can gain immediate access to their accounts by completing the First Time User online enrollment form. New users that do not have a Telebanc password can contact a Customer Service Representative or the Electronic Banking Department to obtain the access information. You will have access only to those accounts for which you are authorized.

Your Password

For security purposes, you are required to change your password upon your initial login to CNB Online Banking service. You determine what password you will use and the identity of that password. The password must contain no less than six (6) and no more than seventeen (17) characters which are comprised of both upper and lower case alpha and numeric characters. Passwords are case sensitive so be careful when entering upper and lower case characters that you remember how you originally entered the password for the next time you attempt to login. The password is not communicated to us.

  • You agree that we are authorized to act on instructions received under your password.
  • You accept responsibility for the confidentiality and security of your password.
  • You agree to change your password regularly.

Upon three unsuccessful attempts to use your password, your access to CNB Online Banking will be revoked. To re-establish your authorization to use CNB Online Banking service, you must contact us to have your password reset or to obtain a new temporary password. You may contact a customer service representative at custserv@countynationalbank.com or call the Electronic Banking Department at 517-439-4300 or 888-322-1088 for assistance.

You must create a password that utilizes both upper and lower case alpha and numeric characters for purposes of security. Your password should not be associated with any commonly known personal identification such as social security number, address, date of birth, and names of children. Your password should be memorized rather than written down. You agree not to disclose or otherwise make your Access ID available to anyone not authorized to sign on your accounts. If you authorize anyone to use your Access ID, that authority shall continue until you specifically revoke such authority by notifying the County National Bank. If you fail to maintain the security of these Access IDs and County National Bank suffers a loss, we may terminate your CNB Online Banking access and account services immediately.

In Case of Errors or Questions About Your Electronic Transfers - Including Bill Payments

Call County National Bank at the telephone number or write to the address appearing at the end of this agreement as soon as you can if you think your periodic statements or receipt is wrong, or if you need information about a transaction listed on the periodic statement or receipt in order to assess an error. CNB must hear from you no later than 60 days after it sent you the FIRST periodic statement on which the problem or error appeared. You must do all of the following:

  1. Give CNB your name and the account number of your account involved (if any).
  2. Describe the error or the transaction you are not sure about and explain as clearly as you can, why you believe it is an error or why you need more information.
  3. Give CNB the dollar amount of the suspected error.

If you give CNB oral notice, you will be required to send your complaint or question in writing within 10 business days.

CNB will investigate the matter and tell you the results of its investigation within 10 business days after it hears from you and will correct any error promptly. If CNB needs more time, however, it may take up to 45 days to investigate your complaint or question. If CNB decides to do this, it will credit your account within 10 business days for the amount which you think is in error, so that you will have use of the money during the time it takes CNB to complete its investigation. If CNB does not receive your complaint or question in writing within 10 business days, it may not credit your account during its investigation.

Rights to Terminate This Agreement

We reserve the right to terminate this Agreement and your access to the Services, in whole or in part, at any time.

Your Services may be canceled at any time without prior notice due to insufficient funds in one of your accounts. After cancellation, the Services may be reinstated once sufficient funds are available in your account(s) to cover any fees and other pending transfers or debits. In order to reinstate the Services, you must call 517-439-4300 or 888-322-1088. A representative is available between the hours of 8:00 a.m. to 4:30 p.m. (Eastern Time) Monday through Thursday and 8:00 a.m. to 5:00 p.m. (Eastern Time) on Friday.

If you do not access your account(s) via the Services for any three-month period, we reserve the right to disconnect your service.

If you wish to cancel the Service, please call 517-439-4300 or 888-322-1088; or send cancellation instructions in writing to County National Bank, P.O. Box 283, Hillsdale, MI 49242 ATTN: Customer Service.

Disclaimer of Warranty and Limitations of Liability

You acknowledge that the CNB Online Banking Service could include technical or other mistakes, inaccuracies or typographical errors; and that the service may become inoperable or otherwise unavailable for periods of time. References to third parties, their services and products, are provided "as is" without warranty of any kind, either express or implied. Your use of CNB Online Banking is at your own discretion and risk and with your agreement that you will be solely responsible for any damage to your computer system or loss of data that results from such activities. No advice or information obtained by you from CNB, or through or from the service, shall create any representation or warranty by CNB.

CNB Online Banking is provided to you on an "as is" basis, without representation or warranty of any kind or nature. Without limiting the foregoing, CNB makes no representation, warranty, or guaranty as to the reliability, timeliness, quality, suitability, availability, accuracy or completeness of the program, or that the use of the program will be uninterrupted or error-free or operate in combination with any other hardware, software, systems or data.

All other conditions, representations and warranties, whether express, implied, statutory or otherwise, including, without limitation, any implied warranties of merchantability, or fitness for a particular purpose, are hereby disclaimed to the maximum extent permitted by applicable law by CNB, its licensors and content providers.


Regardless of the form of action or theory of recovery, in no event shall CNB, its licensors or content providers be liable or responsible to you in association with the CNB Online Banking Service, or your use thereof, for any: (a) indirect, consequential, incidental, special, punitive or exemplary damages, even if they are aware of the possibility of such damages; (b) lost profits, lost revenue, loss of data, lost expectancy, or business interruptions; and/or (c) direct damages in any amount in excess of the fees received by CNB in connection with the applicable service and/or transaction(s). Any claim related to the CNB Online Banking Service must be initiated within one (1) year of the date you knew, or reasonably should have known, or the existence of such a claim against CNB.

Copyright and Trademark

The images, text, screens, and web pages appearing on the CNB Online Banking are owned by us, or others, and are protected by copyright laws. You agree not to copy, display, distribute, download, license, sub-license, modify, publish, repost, reproduce, reuse, sell, transmit, create a derivative work from or otherwise use for public or commercial purposes, the information and materials on the Sites, without our express written permission. Unless otherwise noted, all other trademarks, service marks, and logos used on the sites are the trademarks, service marks or logos of Bank, or others as indicated.

Governing Law

This Agreement will be governed by and construed in accordance with the laws of the state of Michigan without regard to conflict or choice of laws rules. Any disagreement, issue, claim, or conflict arising out of or in connection with this Agreement will be determined by arbitration and not by a court. Arbitration will be held in Hillsdale, Michigan and will be conducted under the Commercial Arbitration Rules of the American Arbitration Association ("AAA"). The arbitration will be conducted by a single arbitrator selected by the mutual agreement of the parties or, if the parties cannot agree, by the AAA. The decision of the arbitrator will be final and binding on both parties.

Judgment upon the decision of the arbitrator may be entered in any court having jurisdiction in the State of Michigan. This section does not prohibit the right of either party to obtain provisional or ancillary remedies from a court of law in the State of Michigan before, during, or after the arbitration. The party that loses the arbitration shall pay the costs of the arbitration and the legal expenses of the prevailing party, including reasonable attorney fees.

The undersigned and CNB acknowledge that the right to trial by jury is a constitutional one, but that it may be waived. Each party, after consulting or having had the opportunity to consult with counsel of their choice, knowingly and voluntarily, and for their mutual benefit, waives any right to trial by jury in the event of litigation regarding the performance or enforcement of, or in any way related to, this agreement.

Important Information About Procedures for Opening a New Account

Your enrollment in the service may not be fulfilled if we cannot verify your identity or other necessary information at the time of account opening. Federal law requires all financial institutions to obtain, verify and record information that identifies each person who opens a new account to help the government fight the funding of terrorism and money laundering activities.

What this means for you.

When you open an account, we will ask for:

  • Your Name
  • Address
  • Date of Birth
  • And other information that will allow us to identify you

We may also ask to see your driver's license or other identifying documents.

Amendment and Termination

The Financial Institution has the right to change this Agreement at any time by notice mailed to you at the last address shown for the Account on the Financial Institution's records, by posting notice in offices of the Financial Institution, or as otherwise permitted by law.

The Financial Institution has the right to terminate this Agreement at any time. You may terminate this Agreement by written notice to the Financial Institution. The Financial Institution is not responsible for any fixed payment made before the Financial Institution has a reasonable opportunity to act on your termination notice. You remain obligated for any payments made by the Financial Institution on your behalf.

Fees for Customer requested Services and Other Items

These charges will only be assessed if you request one or more of the services listed here. There will be NO Charge for any item if needed to correct a Financial Institution error.

Written Correspondence to Payee: $10.00
Per proof of Payment not necessitated by a dispute: $10.00
Payments returned due to customer error: $5.00
Overdraft fee: $31.00

The Financial Institution reserves the right to charge you for research time involving payments no longer available in your screen history. You will be informed of any such charges before they are incurred. Bill payments are processed by Electronic Fund Transfers (EFT). Please refer back to the Online Banking Agreement included or the Electronic Funds Transfer Service Agreement you received when you opened your account which discloses important information concerning your rights and obligations.