Enroll

FAQ

How can I find out what my online banking password is?

For your security, CNB does not have access to your password(s). Inside online banking, you can use the "forgot password" option to receive an email of your password that will allow you to reset it. Alternatively, we can reset your online banking password for you.

How can I find out what my telephone banking (Telebanc) password is?

For your security, CNB does not have access to your password(s). We can reset your telephone banking password for you. If you are having trouble accessing your account, please give us a call toll-free at 888-322-1088.

What can I do with my online accounts?

  • Check all your depository and loan account balances
  • Review a detailed log of all account activity
  • Schedule or transfer money between your CNB accounts
  • View images of checks and deposit tickets online
  • View statements online
  • Find your loan balance payoffs
  • Pay your bills with CNBillPay

How can I be sure my information is secure?

County National Bank’s online account access requires the most advanced, difficult to replicate security certificate in existence. Your information is safe.

Does it cost me anything to enroll in personal online banking?

No, it's just one more thing we can do to make your banking easier.

How do I sign up for personal online banking?

From our home page online banking login box, click Enroll Now, select Personal Online Banking, read the CNB Online Banking Agreement and click the "I Agree" button. Complete the First time log in application page and submit.

I'm having problems with my account, who should I call?

Call County National Bank at 888-322-1088 between 8:00 am and 4:30 pm Monday-Friday (until 5 on Friday) and 8:00am-noon Saturday, and we will work with you to provide a solution. You may also contact us here.

What are the computer requirements for online banking?

Personal Online Banking minimum browser requirements (compatible with MFA):

Operating System Microsoft Windows 7 - 32 bit -All editions

  •  Apple Safari 4.0
  •  Firefox 3.5 or higher
  •  Google Chrome 9.0 or higher
  •  Microsoft Internet Explorer 8.0  or higher
  •  Opera 10.0  or higher

 

Mac OS X 10.3 or higher

  • Firefox: 3.5 or higher
  • Safari: 5.0 and higher
  • Camino: 1.5.3 and higher
  • Opera: 10.00 and higher
  • Google Chrome 9.0 and higher

Business Online Banking minimum browser requirements (compatible with MFA):

  • Certified Operating System: Windows 7,  Windows 8,  Windows 8.1

  • Certified Web Browsers:  Microsoft Internet Explorer 9.0 (32-bit) – 11.0(32-bit)  only

  • Supported Operating System: Windows Vista,  MAC OS 10.7,  MAC OS 10.8,  MAC OS 10.9

  • Supported Web Browsers:  Apple Safari 6+ Mac OS Only • Firefox 4.0 or higher   • Google Chrome 12.0 on Mac   • Google Chrome 9.0 or higher,  Microsoft Internet Explorer 9.0 (64-bit) – 11.0(64-bit)

Ach Editor access minimum browser requirements:

ACH Editor Software

  • ACH Editor software is used for processing payroll and payment ACH files,   ACH Editor is qualified for use with Microsoft Internet Explorer on Windows 7, 8 or 8.1 operating system with  Microsoft Internet Explorer 9.0 (32-bit) – 11.0(32-bit) only and   Microsoft .NET Framework 1.1 or 2.

  • Google Chrome and Firefox are not  qualified for ACH Editor use
     

Notes:

  1. ACH Editor is only qualified for use with Microsoft Internet Explorer on Windows PC's. However, you can use the "IE Tabs" plug-in for Firefox to replicate an IE session. IE Tab plug-in for Firefox info: https://addons.mozilla.org/en-US/firefox/addon/ie-tab/
  2. Google Chrome is not qualified for ACH Editor

How do I sign up for business Online banking?

Click here, our Treasury Management Officer will contact you to discuss business online banking.

Does it cost anything to enroll in business online banking?

Depending on the needs of your business there may be a small monthly fee. Please call us at 888-322-1088 to discuss.

Can I download my information?

Of course! While you're logged on to your County National Bank account, you can export your financial data pre-formatted for Quicken™, Quick Books™, and Microsoft Money™, and Excel.

What should I do if I notice a discrepancy?

In the rare event of an error, contact your local office immediately and we'll begin steps to rectify the situation. Contact us at 888-322-1088 or e-mail us.

***Caution***

Regular, non-encrypted Internet e-mail may not be secure. If you communicate with us by clicking the e-mail button, you will be generating a non-encrypted Internet e-mail message. For security reasons, we recommend that you use such e-mail only for generating inquiries that do not involve sensitive or confidential information. If you are uncertain about the security of e-mail or the confidentiality of any message, you can contact us by phone toll-free at 888-322-1088, by mail at County National Bank, P.O. Box 283, Hillsdale, MI 49242-9900, or by visiting your nearest County National Bank office.

What is the routing number for direct deposit or wire transfers?

072402694