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FAQ

How can I find out what my online banking or telephone banking (Telebanc) password is?

For your security, CNB does not have access to your password(s). Inside online banking, you can use the "forgot password" option to receive an email of your password that will allow you to reset it. Or we can reset your online or telephone banking password for you. If you are having trouble accessing your account, please give us a call toll free at 888-322-1088.

What can I do with my online accounts?

Plenty! From the homepage at www.countynationalbank.com you can do the following:

  • Check all your account balances at once
  • Review a detailed log of all account activity over time
  • Quickly transfer money between your various accounts
  • Schedule regular money transfers
  • View images of checks online
  • View images of statements online
  • Find your loan balance payoffs
  • Pay your bills

How can I be sure my information is secure?

County National Bank online account access requires 128-bit browser encryption, the most advanced, difficult to replicate security certificate in existence. Your information is safe.

Does it cost me anything to enroll in personal online banking?

No, it's just one more thing we can do to make your banking easier.

How do I sign up for personal online banking?

From our home page online banking log in box, click Enroll Now, select Personal Online Banking, read the CNB Online Banking Agreement and click the "I Agree" button. Complete the First time log in application page and submit.

I'm having problems with my account, who should I call?

Call County National Bank at 888-322-1088 between 8:00am and 4:30pm Monday-Friday and 8:00am-noon Saturday and we'll work with you to provide a solution.

What are the computer requirements for online banking?

Personal Online Banking minimum browser requirements (compatible with MFA):

Microsoft Windows Vista & XP

  • Internet Explorer: 7.0 or higher
  • Firefox: 2.0 or higher
  • Opera: 8.0 or higher
  • Google Chrome

Mac OS X 10.3 or higher

  • Firefox: 2.0 or higher
  • Safari: 2.0 and higher
  • Camino: 1.5.3 and higher
  • Opera: 8.0 and higher
  • Google Chrome

Business Online Banking minimum browser requirements (compatible with MFA):

Microsoft Windows (2000, Vista, XP)

  • Internet Explorer: 6.0 and higher
  • Firefox: 1.0 and higher
  • Google Chrome

Mac OS X (OS 10.0.38 or greater)

  • Firefox: 1.0 and higher
  • Google Chrome
  • Safari is not a qualified browser with Business Online Banking

Ach Editor access minimum browser requirements:

Microsoft Windows (2000, Vista, XP)

  • Internet Explorer: 6.0 and higher
  • Microsoft .NET Framework 1.1 or 2.0

Notes:

  1. ACH Editor is only qualified for use with Microsoft Internet Explorer on Windows PC's. However, you can use the "IE Tabs" plug-in for Firefox to replicate an IE session. IE Tab plug-in for Firefox info: https://addons.mozilla.org/en-US/firefox/addon/ie-tab/
  2. Google Chrome is not qualified for ACH Editor

How do I sign up for business Online banking?

Click here and a CNB Business Banking Specialist will contact you to discuss business online banking.

Does it cost anything to enroll in business online banking?

Depending on the needs of your business there may be a small monthly fee. Please call us at 888-322-1088 to discuss.

How can I view business online banking in Internet Explorer 9?

You'll need to turn on compatibility view in order for it to display correctly. You can find a Microsoft knowledgebase article with detailed instructions here.

Can I download my information?

Of course! While you're logged on to your County National Bank account, you can export your financial data pre-formatted for Quicken™, Quick Books™, and Microsoft Money™, and Excel.

How current will the information be?

We'll update your account balances 24-7 so you'll get the most accurate information available.

Will becoming an online customer affect my service if I choose to visit a local office instead?

No, not at all. We're always happy to see you.

What should I do if I notice a discrepancy?

In the rare event of an error, contact your local office immediately and we'll begin steps to rectify the situation. Contact us at 888-322-1088 or e-mail us.

***Caution***

Regular, non-encrypted Internet e-mail may not be secure. If you communicate with us by clicking the e-mail button you will be generating a non-encrypted Internet e-mail message. For security reasons, we recommend that you use such e-mail only for generating inquires that do not involve sensitive or confidential information. If you are uncertain about the security of e-mail or the confidentiality of any message, you can contact us by phone toll free at 888-322-1088, by mail at County National Bank, P.O. Box 283, Hillsdale, MI 49242-9900, or by visiting your nearest County National Bank office.

What is the routing number for direct deposit or wire transfers?

072402694