Pop-Up Scam Alert
January 17, 2019 | Return to Financial Education
By: Amber Kohler, Asst. Vice President - Bank Operations
It is one of those scams that keeps reappearing; each time with a new twist and even better rewards to peak your attention. It is the customer survey scam! It is a phishing email or pop-up that asks you to fill in information, allowing fraudsters to collect your data.
How the Scam Works:
While on a website, such as online banking, a pop-up alert will appear and look as though it’s coming from that site. It claims to be the bank, and if you fill out the survey, you will be eligible for a prize or discount items. The first step in the survey is to enter your debit card number or social security number so that “your bank” can identify you. DON’T DO IT! Your bank already has this information, and will certainly not ask you to enter it on a survey.
The link may lead you to a real survey, which upon completion, prompts you to purchase products such as diet pill, sunglasses, wrinkle cream or a bonus of a vacation package. This link may also download to your computer installing malware on it. You need to remember that County National Bank will never ask you for your debit card number or any other sensitive information for an online survey or would we send you such items as a pair of sunglasses or wrinkle cream.
How to Spot a Scam:
In general, it is best not to click on links that come in unsolicited emails or surveys. Here are some more ways to spot a malicious email or pop up survey just in case your spam filter does not catch it.
- The email claims to have information about you, but you never signed up for it. Scams often pretend to be personalized for you, but they are automated emails. Don't fall for this!
- Pushes you to act immediately. Scammers typically try to push you into action before you have had time to think. Always be wary of emails or surveys urging you to act immediately and enter your debit/credit card information.
- Watch for typos, strange phrasing and bad grammar. Scammers can easily copy a brand's logo and email format, but the awkward wording and poor grammar are typically a giveaway that the message or site is a scam.
- Hover over URLs to reveal the true destination. Typically, the hyperlinked text will say one thing, but the link will point somewhere else. Make sure the links lead to the business' official website, not a variation of the domain name.